📦 Return & Refund Policy

Biponi Bazar – বিপণি বাজার

At Biponi Bazar, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we’re here to help.

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✅ Return Eligibility

• Items can be returned within 7 days of delivery.

• Products must be unused, undamaged, and in original packaging.

• Proof of purchase (order number, invoice, or payment receipt) is required.

• Certain items are non-returnable for hygiene or safety reasons (e.g., personal care products, innerwear, consumables).

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🔄 Return Process

1. Contact our Customer Service team via email/phone/WhatsApp with your order details and reason for return.

2. Our team will verify your request and arrange pickup/return instructions.

3. Once we receive and inspect the product, we will process your return/refund/exchange.

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💳 Refund Policy

• Approved refunds will be issued within 7–10 business days.

• Refunds will be made via the original payment method (Bkash, Nagad, Card, or Bank Transfer).

• Shipping or delivery charges are non-refundable.

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🔁 Exchange Policy

• If you received a wrong or defective product, we’ll replace it at no extra cost.

• Exchanges depend on stock availability.

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⚠️ Important Notes

• Any damage caused by customer misuse is not covered under this policy.

• If the return does not meet our eligibility criteria, it will be rejected and returned to the customer.

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📞 Need Help?

For any questions about returns or refunds, contact us:
📧 [email protected]
📱 +8801611774904

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✨ At Biponi Bazar, we believe in building trust with every order. Shop worry-free knowing we’ve got your back!